Notice: All Groupon Order are due to ship in 4 business weeks. We appreciate the patience and your business.

FAQ

General Questions:

1. What's included with my controller?

Included with your custom controller is a 6 month warrant as well as links to instructions to help you learn how to set-up and operate your controller!

a. Warranty:
Included with your awesome controller is a 6 month warranty that covers parts, mod chips and labor. The warranty doesn't cover pieces damaged by wear and tear, although these are replaceable for a small fee. For an additional $9.99, you can protect your controller for an additional 12 months with our extended warranty!

b. Return Policy:
Your controller has a 7 day return period, beginning the day that you receive your controller. The controller must be returned in like-new condition. Controller Creator has the right to charge a restocking fee for any product that is received that is not in like-new condition, although this is rare. We are not responsible for shipping on a returned item. Returns after the 7 day period will not be accepted. To inquire about a return, please call us at 877-385-6608.

2. Is it legal/acceptable to use a modded controller on Xbox Live? Are controllers undetectable? Can I be banned for using a Controller Creator controller?

Our modded controllers are 100% Legal and Undetectable. We use the initial Microsoft 360 or PlayStation 3 controller boards, meaning there are no issues whatsoever when using a modified controller on a gaming console.You can never be banned for just using a controller from Controller Creator!

Shipping questions:

1. Order process:
Here's the step-by-step process that occurs:

  • i. Once we receive your Controller Creator order, you will receive a confirmation email.
  • ii. We will then begin the building of your controller! Each controller is handmade, and completely custom, meaning that none of your controller is created until we receive your order. Our current creating time is 5-7 business days.
  • iii. When your controller is ready to be shipped, you will receive a confirmation e-mail including your invoice and tracking #.
  • iv. With standard shipping, your controller will arrive in 2-3 business days. If you choose Express shipping, you will receive your controller in 1-3 business days.

2. Shipping Insurance
Shipping insurance covers your package during transit. If you get shipping insurance, and your package should get lost or damaged, Controller Creator will supply a replacement controller. **Some Restrictions apply. Please contact Customer Service for full details**

3. Tracking
Your controller will typically take 5-7 business days to be fully built and customized

  • i. Once we receive your Controller Creator order, you will receive a confirmation email.
  • ii. We will then begin the building your controller! Each controller is handmade, and completely custom, meaning that none of your controller is created until we receive your order. Our current creating time is 5-7 business days.
  • iii. When your controller is ready to be shipped, you will receive a confirmation e-mail including your invoice and tracking #.
  • iv. With standard shipping, your controller will arrive in 2-3 business days. If you choose Express shipping, you will receive your controller in 1-3 business days.

Your Controller Creator can be tracked at: LINK FOR OUR TRACKING. You will not receive a tracking number until your controller has been created.

D. Shipping

1. International
Controller Creator ships to people all over the world! We offer 2 shipping methods: international express and priority. Priority delivery times are usually 3-5 business days. International Express delivery times are usually 1-3 business days. To be safe, Controller Creator will declare the package for insurance purposes at the lowest possible value. Unfortunately, we have no control over customs duty and VAT, although in the event that these taxes are applied, they are usually minimal.

We have shipped controllers all over the world with no issue and are confident in our international shipping procedure! If you have any other questions, please call us at 877-385-6608!

2. Domestic

  • i. Once we receive your Controller Creator order, you will receive a confirmation email.
  • ii. We will then begin the building your controller! Each controller is handmade, and completely custom, meaning that none of your controller is created until we receive your order. Our current creating time is 5-7 business days.
  • iii. When your controller is ready to be shipped, you will receive a confirmation e-mail including your invoice and tracking #.
  • iv. With standard shipping, your controller will arrive in 2-3 business days. If you choose Express shipping, you will receive your controller in 1-3 business days.

4. Troubleshooting

  • 1. Sync controller
  • 2. Mod operation
    • - Check our instructions page here: cc mod opp link to see how to operate your mods!
  • 3. Controller worked fine initially but now it acts up?
    • - Have you checked your batteries? Try replacing your current batteries with brand new AA ones and see if the mod functions normally. If this doesn't work, please fill out a ticket at CC LINK and we will assist you asap!

5. Mod Breakdown

A. Learn about the capabilities of our mods here:
Controller Creator Mods

B. -What Mods come with our Mega Mod v3?
The Mega Mod v3 is the ultimate controller and comes with the following Mods.

(Call of Duty / Battlefield Series Compatible)

  • -Rapid Fire (Compatible with all shooters)
  • -Adjustable Rapid Fire (Compatible with all shooters)
  • -Auto Scope
  • -Fast Reload
  • -Akimbo
  • -Auto Run
  • -Left Trigger Rapid Fire
  • -Quick Knife
  • -Auto Spot
  • -Auto Aim
  • -Auto Burst
  • -Drop Shot (Also Compatible with Ghost Recon)
  • -Life Extender (Compatible with Mass Effect 3)

(Gears of War 3 Compatible Mods)

  • -Active Reload
  • -Auto Mark
  • -Auto Revive
  • -Auto Reload+Rapid Fire
  • -Auto Chainsaw
  • -Sawed Off AutoSwap

To check the individual mod usage, be sure to check out our mods page, which is certain to help you decipher individual mod capability!

C. What Mods come with our PS3 Mega Mod

  • (Call of Duty / Battlefield Series Compatible)
  • -Rapid Fire (Compatible with all shooters)
  • -Adjustable Rapid Fire (Compatible with all shooters)
  • -Akimbo Rapid Fire
  • -Auto Aim
  • -Drop Shotod
  • -Jitter Aim
  • -Drop Aim
  • -Quick Aim
  • -Jump Shot
  • -Quick Scope

To learn more detail about the mods, check our Mod section of the website here: mod section of CC Site

6. Game Compatibility:

1. What games are compatible with the Mega Mod?

  • Black Ops 2
  • Modern Warfare 3
  • Battlefield 3
  • Call of Duty Series
  • Modern Warfare Series
  • Medal of Honor: Warfighter
  • Ghost Recon: Future Soldier
  • Gears of War 3
  • + many, many more!

2. What games are compatible with the PS3 Mega Mod?

  • Black Ops 2
  • Modern Warfare 3
  • Battlefield 3
  • Call of Duty Series
  • Modern Warfare Series
  • Medal of Honor: Warfighter
  • Ghost Recon: Future Soldier
  • + many more!